Complaints Policy
Last updated: [effective date]
We want to hear from you if something has gone wrong. Telling us gives us a chance to fix it.
How to Raise a Concern
Contact us by email at [email address] or by phone at (248) 555-0100. Please include:
- Your name and contact details
- The project address
- What happened and when
- What you'd like us to do about it
Photos or documents are helpful if you have them.
What Happens Next
- We acknowledge your complaint within [acknowledgement time].
- We look into it. We'll review the details and may ask to talk with you or visit the project.
- We respond. We'll tell you what we found and what we propose to do, within [response time].
If You're Not Satisfied
You can also contact Michigan's Department of Licensing and Regulatory Affairs (LARA), which licenses residential builders and maintenance and alteration contractors. Its website is a starting point for license information.
Making a complaint to us doesn't affect any other rights you have.